NOTICE- All order will be ship out 18 / 06 / 18, sorry for the inconvenience caused.
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Return & Refund Policy


Thanks for shopping at L'OPTIQUE MY.
If you are not entirely satisfied with your purchase, we're here to help.

Return & Exchange
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We accept the return / refund / exchange under the following reasons:

  • Wrong Product
  • Wrong Prescription : Power(SPH), Cylinder(CYL), Axis(AX), Base Curve(BC), Colour
  • Product Defect : Packaging damage, Product damage, Product Defect
  • Product does not fit


Reason
Goods return must be
New
 Condition
Sealed
Condition
 Not
Damaged
Complete tags, labels 
and packaging
Proof of purchase
Wrong Product
with
with
with
with
with
Wrong Prescription
with
with
with
with
with
Product Defect
-
-
-
with
with
Product does not fit
with
-
with
with
with


Exchange & Return:

  1. Contact our customer service for the report
  2. Customer is accountable for the parcel's courier fee
  3. We take 7-10 working days to process the return and exchange items
  4. Once verified, we will proceed to send the new items to you

Refund:

  1. Contact our customer service for the report
  2. Customer is accountable for the parcel's courier fee
  3. We take 7-10 business days to process the items
  4. Once verified, we will proceed to refund the payment to you in store credit
  5. The payment will be credited back to your account based on your payment method at the time of purchase subject to refund reason. 


If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us at loptique.my@gmail.com